Returns & complaints

After you have declared your cancellation by post or e-mail and have received a return label from us, you can follow our simple guidelines for the proper return of your goods.

After the return has been confirmed by our logistics department, we will refund the purchase amount to the original means of payment.

Unfortunately, it can happen from time to time that the packaging or even the goods are damaged during transport. In our guide, we explain what to do to resolve the issue as quickly as possible!

Note any visible damage to the packaging directly on the consignment note in the presence of the deliverer and take photos of the damage. 

1. Leave the goods unchanged and do not use them. 

2. Report the damage to the transport company immediately. 

3. Contact us immediately at our telephone number or e-mail address. Please include a photo of the damage and your order number. We may not be able to consider later complaints! 

4. Do not send the goods back to us without consulting us. We will inform you about the further procedure.