Right of withdrawal for consumers

Withdrawal policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the cancellation period begins on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of cancellation, you must send us (visunext UK Ltd, Victory House, Chequers Road, Tharston, Norwich, Norfolk, United Kingdom, NR15 2YA., info@visunext.co.uk, Fax: 01508 53 59 27, Phone: 01508 53 50 50) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. You can use this sample cancellation form or also fill in and submit our cancellation form electronically on our website. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail). In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of the withdrawal

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive the goods to be returned.

The following applies to goods that can be sent by parcel post: You will receive a free return label from us by email and can use it to send the goods back to us. Please send the goods unused, in their original packaging and unbreakable.

We will collect products that are sent at the standard rate but cannot be sent by parcel post due to their nature (excess lengths or bulky goods such as canvases, displays, boards or furniture, etc.) from you. The costs of this collection are to be borne by you. For a canvas, the cost of collection in the UK (mainland only) is GBP 30 (incl. VAT) and for freight forwarding goods in the UK (mainland only) GBP 70 (per pallet incl. VAT). Unpaid consignments are generally not accepted.

You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

For the refund, we will use the same means of payment that you used for the original transaction. Under no circumstances will you be charged any fees for this refund. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods insured, whichever is the earliest.

Special notes

If you finance this contract by means of a loan and revoke it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect or when the goods are returned, your lender shall enter into our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.

End of the cancellation policy

Exceptions to the right of withdrawal

The aforementioned right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample withdrawal form

(If you wish to cancel the contract, please complete this information and return it to us).

To:

visunext UK Ltd

Victory House/ Chequers Road

NR15 2YA, Tharston, Norwich

E-Mail: info@visunext.co.uk

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods/provision of the following service

Ordered on / received on

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in the case of notification on paper)

Date

_____________________________

Delete as applicable

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