Logitech Select Five-Year-Plan (per room)

PEACE OF MIND FOR BUSINESSES

Logitech Select is a comprehensive service plan that provides reliability, continuity and peace of mind for businesses.

It offers ultra-responsive 24/7 support, a dedicated service manager, product replacement, expedited RMA, on-site spare parts, and advanced insights and analytics, including customisable alerts via the ServiceNow integration for Logitech Sync users.

Ensure your video conferencing solutions are always ready and operational when your teams need them with a backup plan designed for uptime and business-class performance from a provider you know and trust.

ENTERPRISE-GRADE SUPPORT AROUND THE CLOCK
Logitech video conferencing solutions are enterprise-grade and extremely reliable. However, should a failure occur when downtime is not an option, you can rely on technical solution-orientated support that is available around the clock to provide the right level of assistance quickly. Think of Logitech Select as a helpdesk with video conferencing specialists experienced in working with Microsoft Teams, Zoom Rooms and in-room devices running Windows and Android operating systems.

DEDICATED SERVICE MANAGER
Logitech's video conferencing solutions and standalone devices make online teamwork easy and convenient. However, we know that sometimes it's helpful to have a fresh perspective on your solution. That's when a dedicated service manager can support enterprise customers with more than 50 rooms installed. Rely on your DSM for setup, targeted technical support and problem resolution in your video conferencing ecosystem, wherever you are.

PRODUCT REPLACEMENT AND ACCELERATED RMA
Expect the best, but prepare for the unpredictable. Logitech Select offers peace of mind with product replacement for all your Logitech devices in a Select-eligible room, without the need for a separate, device-specific extended warranty. Expedited next business day parts delivery minimises downtime and keeps your business running smoothly in the event of a device failure. We have just what you need.

RMA IN THE BLINK OF AN EYE
Some video collaboration areas - such as boardrooms and training rooms - are business-critical and too important to wait 24 hours for new equipment in the event of a product failure. An instant RMA provides the fastest possible product replacement with on-site parts supply for enterprise customers who have deployed more than 50 Logitech video conferencing rooms

SYNC INSIGHTS INFORMS OPTIMISATION
Logitech Sync collects and reports on how people are using rooms and devices so you can optimise your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily deploy, manage and monitor your on-demand video conferencing solutions.

SERVICENOW INTEGRATION FOR WORKFLOWS
Want instant notifications about existing workflows? Logitech Sync makes it easy for IT to monitor and manage conference room devices and perform firmware updates from a unified web dashboard. The ServiceNow integration enables push notifications for events such as device shutdowns and room overcrowding, allowing IT to optimise room availability and uptime while maintaining a healthy and connected workplace.